MY ACCOUNT
-
Do I need to have an account to shop with you? +
-
How do I create an account? +
-
How can I change my shipping address? +
-
What if I forget my password? +
ORDER
-
How do I place an order? +
-
How long will my order take to arrive? +
-
Can I cancel my order? +
-
Do you take orders over phone call or WhatsApp? +
-
What does it mean if I don’t receive a sales invoice via email/SMS after I check-out? +
-
How will I know the status of my order? +
-
What is the difference between order ID and tracking ID? +
-
How many times does the courier service agent attempt to deliver my order? +
-
Can I add more items to my existing order? +
-
Does adding an item to the cart means that the item is reserved?
PAYMENT
-
What payment options are available? +
-
What happens if my payment fails? +
-
What does Cash on Delivery mean? +
-
Can I get a refund? +
DELIVERY
-
Do you ship internationally? +
-
Are the prices inclusive of delivery charges? +
SECURITY
-
Is it safe to pay with credit/debit card? +
-
Is my personal information safe? +
