1. Do I need to have an account to shop with you? +

  2. How do I create an account? +

  3. How can I change my shipping address? +

  4. What if I forget my password? +


  1. How do I place an order? +

  2. How long will my order take to arrive? +

  3. Can I cancel my order? +

  4. Do you take orders over phone call or WhatsApp? +

  5. What does it mean if I don’t receive a sales invoice via email/SMS after I check-out? +

  6. How will I know the status of my order? +

  7. What is the difference between order ID and tracking ID? +

  8. How many times does the courier service agent attempt to deliver my order? +

  9. Can I add more items to my existing order? +

  10. Does adding an item to the cart means that the item is reserved? 


  1. What payment options are available? +

  2. What happens if my payment fails? +

  3. What does Cash on Delivery mean? +

  4. Can I get a refund? +


  1. Do you ship internationally? +

  2. Are the prices inclusive of delivery charges? +


  1. Is it safe to pay with credit/debit card? +

  2. Is my personal information safe? +